Casual Solid Color Zipper Turtleneck Knit Sweater

Order Cancellation

Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at service@moongor.com. Your order cannot be canceled once it has been shipped.

Returns

We’re bummed if you're not 100% satisfied with the items you received. Please review our Returns Policy below:

Returns Policy

1. If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.

2. Items returned must be in their original, unused condition with the original packaging. Item that are worn, damaged, washed or altered in any way will not be accepted for returns

3. Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.

4. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

   If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

5. Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.

6. If a return item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. Unless otherwise agreed upon, the refund will be processed through the same payment method of the original purchase. We will notify the buyer if the product or packaging is found used or damaged as we reserve the right to deduct any depreciation in value when refunding the product.

We will gladly accept returns within 14 days from the date you received your items. Please follow the process below to process your returns:

1. Get in touch with our customer service representative by sending us a request in your account. Alternatively, you can email us at service@moongor.com. Indicate which item(s) you would like to return and the reason.

2. Our customer service representative will get back to you within 24 hours with a return address for you to ship your parcel.

3. Place the item(s) in the original packing and seal the parcel securely. Put the return address you received from our customer service representative onto the package.

   Drop off your package at your local post office.


   Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our returns policy.

Exchanges

If you would like to exchange an item, please contact our Customer Service representative by emailing us at service@moongor.com.