Free shipping on international order of $79+
Moongor was born out of the belief that every girl should have access to on-trend, must-have wardrobe essentials that don’t break the bank.
Since launching in 2012, shoppers in more than 130 countries and counting have made us their go-to fashion destination.
With more than 60+ new releases every week, there’s always something to complement your unique style and identity. Our customers are free spirits, dream chasers and trend lovers. They are the reason we have grown and they are the reason we will reach new heights in the future. Our team is made up of creative, passionate and fun-loving individuals.
Thank you for supporting us on our journey. We hope our story inspires you just as our customers inspire us.
Contact information as below：
Email: [email protected]
Due to COVID-19, shipments to the below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
We're improving our delivery process to make your packages even safer, so there may be a 4-6 day delay in processing your orders.
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items, and the time of day you place your order.
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
You can enjoy free shipping for orders over $79. Where available, you can opt for Express Shipping for an additional fee. The shipping fee for orders below $79 would depend on the post office standard.
When express shipping was chosen, specific address information (including street/block, name, phone number) is required in ENGLISH according to Shipping regulations.
Delivery times vary depending on your shipping destination:
Once your order is placed, we will update you on your order status by email.
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.
TAXES, DUTIES, TARIFFS
moongor.com can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders. Normally we would mark the parcel in low value to avoid the duty, but different countries, the policy is different, hence to find out which if any of these may apply, please contact your local government.
*Note to all customers regarding COVID-19
In light of the current global situation, our first priority as a company is to keep our employees, clients, and communities safe. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols, and exhaustive ongoing sanitation. The same protocols are currently being observed by many local shipping carriers around the globe, resulting in potential processing and shipment delays of up to 25 business days.
We continue to prioritize the safety of both our customers and colleagues and thank you for your continued patience during these unprecedented times.
Returns & Exchanges & Cancellation
Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at [email protected] Your order cannot be canceled once it has been shipped.
We’re bummed if you're not 100% satisfied with the items you received. Please review our Returns Policy below:
If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.
Items returned must be in their original, unused condition with the original packaging. Item that are worn, damaged, washed or altered in any way will not be accepted for returns
Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.
If a return item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. Unless otherwise agreed upon, the refund will be processed through the same payment method of the original purchase. We will notify the buyer if the product or packaging is found used or damaged as we reserve the right to deduct any depreciation in value when refunding the product.
We will gladly accept returns within 14 days from the date you received your items. Please follow the process below to process your returns:
Get in touch with our customer service representative by sending us a request in your account. Alternatively, you can email us at [email protected] Indicate which item(s) you would like to return and the reason.
Our customer service representative will get back to you within 24 hours with a return address for you to ship your parcel.
Place the item(s) in the original packing and seal the parcel securely. Put the return address you received from our customer service representative onto the package.
Drop off your package at your local post office.
Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our returns policy.
If you would like to exchange an item, please contact our Customer Service representative by emailing us at [email protected]